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Requesting Support

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I have a question.  Who do I ask?
We are happy to answer any questions, bug reports or observations you may have.   Just fill in the support form by going to the Ask Us a Question page on this website.   You don’t need to create an account or have purchased the software to create a support ticket.  We will respond to your ticket via email.

What do I need to include?
Be sure to be specific as possible, and if you are experiencing problems with the software, include your operating system (ex. Win10 64 bit), hardware info (ex. laptop).  Tell us your ControlMyCanon version (it is displayed on the titlebar at the top of the your ControlMyCanon screen), and whatever details you can.  The more info you provide, the better we can assist you.