Requesting Support

I have a question.  Who do I ask?

We are happy to answer any questions, bug reports or observations you may have.  Just fill in the form on the Support page and we will receive your question via email with a cc to you.  You don’t need to create an account or have purchased the software to ask a question.  We will respond to your ticket via email.

You can also ask your question in the forum, and browse existing questions there as well. You may get your answer faster this way.

What do I need to include?

Be sure to be specific as possible, and if you are experiencing problems with the software, include your operating system (ex. Win10 64 bit), hardware info (ex. laptop).  Tell us your program version (it is displayed on the title bar at the top of the your program screen), and whatever details you can.  The more info you provide, the better we can assist you.