Can I get a subscription refund?
No, with no exceptions. Be sure you try HVDK Standard before you buy a subscription to HVDK Professional. Once you have received HVDK Professional, our unsigned driver files are out there, so we take some degree of risk.
What is the duration of the subscription?
Why isn’t this free for everyone?
We do offer HVDK Standard which is free but has driver redistribution restrictions (see the licensing KB article). We recoup our development and certificate costs by charging a subscription fee for HVDK Professional to developers of commercial or corporate/in-house software who need to redistribute the drivers.
Why a subscription? Can’t I just buy it once?
We do that for our other products, but the HVDK is different. We need to continue to tweak the drivers to meet Microsoft’s evolving driver security requirements so that subscribers have access to the very latest releases. We also offer support at no additional charge, and all this costs money. The subscription is the only way we can provide this HVDK.
Do the HVDK drivers continue to function even if my subscription expires?
Yes, unless Microsoft has really changed how the driver security/signing works that it requires updated drivers.
Can I renew my subscription if has expired for several years?
Renewals are offered at a discount to the regular subscription list price. If you let your subscription lapse by over six months, you will need to repurchase the subscription at the non-discounted price. If you let it lapse, you won’t have access to the most recent driver and SDK releases and driver signing until you have re-subscribed. We will send you reminders when your subscription is about to expire.
What exactly do I get when I subscribe?
You’ll get a download link to the most recent version of HVDK Professional. It includes everything from the Standard version, plus a set of unsigned drivers that you can sign yourself with your own certificate, and also permission to redistribute the drivers with your program.
How do I get the HVDK Professional installer?
Within minutes of your subscription purchase, you will get a download link via email to the most recent version of HVDK Professional. This link will also appear on the order page immediately after you order. This download link is valid for 7 days. If for some reason you need to download it after the 7 days, please send us an email and we’ll re-send you a valid download link. The actual installer program doesn’t expire. Only the download link expires.
How do I renew my subscription?
You will be sent a subscription reminder email a month or so before the subscription expires. We’ll be sure to remind you if the subscription expires without renewal.